Support Specialist

We are seeking Support Specialists to assist our growing customer base with coordinating new installation, technical issues and internal coordination efforts. A summary of some responsibilities and qualifications are listed below. If we have your interest, please apply so we talk further.

• Experience with customer service roles (i.e., Tier I-III)
• Familiar with ticketing/ case management systems to document requests, diligently track open-items and effectively resolve issues
• Inbound customer inquiries, support technical issues (hardware and software) in real-time and promote culture of customer loyalty
• Identify problems and work with the team to address the concerns
• Initiative to run reports on open and closed issues to help document potential trends for process improvement strategies.

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